Technical Support Engineer

Job roles & responsibilities:

Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. 

• Identifying hardware and software solutions. 

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.