About the Role
We are looking to hire an ambitious IT expert for our open IT Technical Support position.
Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
Bachelor's degree in computer science, information technology, or
Proficiency in IT helpdesk software.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
1-3 years of experience as an IT support specialist.
Ability to keep up with technical innovation and trends in IT support.
Good interpersonal and communication skills.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Providing IT assistance to staff and customers.
Resolving logged errors in a timely manner.
Salary: As per company standard
Experience: 1 to 3 years
Working days : Monday to Friday.
Timings: 09:30am to 06:30pm